Buy Ridstar in Canada: We Called the Factory. 15 Sellers Exposed.

We called the factory floor in Guangdong, China — the building where every Ridstar eBike on the planet is welded, wired, and packed. We asked one question: "Which website is your official store?" The answer was five words that should terrify every Canadian who has ever typed "buy Ridstar Canada" into Google: "We do not have one."

That means the five websites calling themselves "official" — ridstar.net, ridstar.com, ridstar-ebike.com, ridstar-bikes.com, ridstar.eu — are self-appointed. The Amazon sellers? Unrecognised. The eBay storefronts? The same. There is no manufacturer-sanctioned online store. There is no single place the factory points to and says "buy here."

So we did what nobody else has done. We investigated every seller we could find — 15 entities across five countries. We verified addresses. We read every Trustpilot review. We traced shipping origins. And we compared it all to what we know first-hand, because Zeus eBikes Canada has been importing Ridstar Q20s directly from that factory since August 2023.

This is what we found.

We Called the Factory in Guangdong. Here Is What They Said.

Every Ridstar eBike starts in the same building: Huizhou Xingqishi Sporting Goods Co., Ltd., a factory near Shenzhen and Guangzhou that has been producing electric bicycles since 2012. They make the Q20. They make the H20. They make the frames, wire the controllers, and pack the boxes. They are the only people who can tell you who is authorised to sell their product.

They told us no one is.

This single fact collapses every "official" claim on the internet. But five websites are betting that you will not call the factory yourself. Here is what each one claims — and what we found:

ridstar.net — Claims "The Only Official EBike Shop"

ridstar-ebike.com — Claims "Official Online Store"

ridstar.com — Claims "Official Store"

ridstar-bikes.com and ridstar.eu

Notice the pattern. Each site says they are the only real one. Each site's warranty explicitly excludes purchases from the others. And the factory says none of them are theirs. This is not a branding problem. This is a trap for buyers who do not know who to call.

Adding to the confusion: Ridstar has partially rebranded to YVY. The Q20 is now also sold as the YVY C20. The Q20 Pro is the YVY C20 Max. Same bike, different logo, more confusion.

August 5, 2023 — The Day Ridstar Arrived in Canada

While those websites were arguing about who was "official," Zeus was on a plane to Guangdong. Our Ridstar story does not start with a website listing. It starts in a factory. It starts with handshakes. And it starts with a single Q20 in an Ontario parking lot on a Saturday afternoon in August 2023 — months before most Canadians had heard the name, and a full year before Zeus even had an online store.

The photos below carry their own proof. Google Pixel cameras encode the capture date directly into the filename: PXL_YYYYMMDD_HHMMSS. These timestamps are baked into the image metadata at the moment the shutter fires. They cannot be edited after the fact without altering the file signature.

August 5, 2023, 3:04 PM — First Q20 in Canada

PXL_20230805_150458752 — August 5, 2023, 3:04 PM. The first Ridstar Q20 to arrive in Canada. This bike was imported directly from the factory a year before Zeus launched an online store. Right-click the filename: the date is in the pixels.

August 8, 2023, 8:22 PM — First Sale

Three days later. A Canadian buyer found us on Facebook, drove to meet us, tested the Q20, and bought it on the spot. No website. No checkout cart. A handshake and a set of keys.

PXL_20230808_202243982 — August 8, 2023, 8:22 PM. The first Ridstar Q20 sold to a Canadian customer. Delivered through Facebook Marketplace before Zeus had a URL.

August 10, 2023, 10:43 PM — First Batch

Two days after the first sale, the first batch arrived. Not one bike. Several. This was the moment it stopped being an experiment and became a business.

PXL_20230810 — August 10, 2023, 10:43 PM. The first bulk shipment of Ridstar Q20s in Canada. Every unit tested before sale.

Summer 2023 — Testing Before Selling

Before we offered a single Q20 to the public, we rode them ourselves. Ontario roads. Ontario weather. Ontario potholes. These are the original test-ride videos from that summer — filmed before any listing existed:

Summer 2023 — Zeus testing Ridstar Q20s on Ontario roads. We rode them before we sold them. These videos predate our online store by over a year.

2024 — The Lineup Expands

By mid-2024 we had added the H26 Pro — a 1500W folding mountain eBike — and the H20 folding fat-tire. Zeus was building the deepest Ridstar inventory in Canada while every "official" website was still arguing about who owned the brand name.

July 28, 2024 — The Ridstar H26 Pro 1500W folding mountain eBike. Zeus was the first Canadian retailer to stock this model. Currently sold out — check for restock.

August 9, 2024 — Ridstar H20 1000W folding fat tire. Still in stock. $1,299 CAD with Canadian warranty.

15 Sellers, 5 Countries — Where Your Money Actually Goes

We traced every entity offering Ridstar eBikes to Canadian buyers. The table below is the summary. The details beneath it are where it gets ugly.

Look at one column: Parts. Fifteen sellers. One stocks parts. That column tells you everything you need to know about who is in the Ridstar business for the long term and who is drop-shipping from a catalogue.

Amazon.ca — The Highest-Risk Channel

eBay, Walmart, and Other Marketplaces

Other Canadian Listings

We found 4–5 additional Canadian-based listings for Ridstar models. Some use residential addresses. Some are multi-brand aggregator sites that carry dozens of Chinese eBike brands. Some appear to be legitimate small businesses — but none of them stock Ridstar replacement parts, and we could not verify operational details for most.

The common thread: none of them can help you when something breaks. If you need a controller, a motor, or a display 14 months after purchase, you are on your own. For a deeper dive into what separates real dealers from the rest, read our 10-point checklist for spotting a legit eBike store in Canada.

What You Lose When You Buy from the Wrong Seller

The listing price is not the price you pay. When a Ridstar ships to Canada from China, California, or Poland, five costs materialise that most buyers discover only at the door — or worse, in the garage with a dead bike.

According to Toronto Fire Services data, the city responded to 76 lithium-ion battery fires in 2024 — a 1,200% increase since 2020. Forum posts on ebikesforum.com (2025) describe cases of batteries advertised as "72Ah" reportedly containing 10Ah of actual capacity, and cells labelled "Samsung" that, according to posters, were manufactured by unknown factories. When you buy through a verified Canadian dealer, the battery has cleared Canadian import screening. When you buy from an anonymous marketplace seller, the supply chain is opaque. Our Ridstar Amazon buyer warning covers the specific red flags to watch for.

The Moat — 8 Parts No Other Canadian Seller Stocks

Fourteen months from now, something on your Ridstar will need replacing. A controller. Brake pads. Maybe the display takes a hit. Every eBike, no matter the brand, eventually needs a part. This is the moment that separates a dealer from a dropshipper — and it is the moment most Ridstar buyers in Canada discover they made the wrong choice.

Zeus stocks 8 Ridstar replacement parts in our Ontario warehouse. Every single one ships within Canada. No other seller we investigated offers this:

This is not a catalogue listing. These parts sit in the same Ontario warehouse as the bikes. Call 1-866-938-7580 and they ship. This inventory exists because Zeus has a direct relationship with the same factory that builds the bikes. We do not resell someone else's stock. We import the bikes and the parts together — because we know what breaks and when.

If you bought a Ridstar from a marketplace seller and need a motor 14 months later, your options are typically limited to sourcing a compatible part internationally and hoping the voltage matches. If you bought from Zeus, you are placing a phone call.

Every Ridstar at Zeus — From $1,299 to $2,239

Five models. Three retro fat-tires. Two folding. All shipping from Ontario with Canadian warranty. Here is the full lineup:

The Q20 Family — Retro Fat-Tire

The Folding Line — H20 and H20 Pro

Both fold for storage. Both ship from Ontario. Both carry Canadian warranty. If you are comparing folding eBikes across brands, our guide covers the full Canadian market. Looking for retro-style eBikes? The full collection includes models beyond Ridstar.

The Proof — Customer Videos, Product Demos, Test Rides

Claims are easy. Proof is not. Here is a Zeus customer who bought a Ridstar Q20, filmed the experience, and posted it publicly:

And here are the product demos — filmed in Canada, by Zeus, on Canadian terrain:

Frequently Asked Questions

The Bottom Line

The Ridstar Q20 is a good bike. Fat tires. Retro frame. Enough motor for Canadian terrain. The problem has never been the product. The problem is a seller landscape so fractured that the factory itself cannot tell you where to buy safely.

Five websites say they are official. The factory says none of them are. Buyers have reported receiving the wrong items from marketplace sellers. No other seller we investigated stocks parts. Only Zeus does.

We have been in this since August 2023. The photos prove it. The parts prove it. The customer videos prove it. If you want a Ridstar in Canada, that is where you start.

Published March 2026 by Zeus eBikes Canada. Zeus is a Canadian eBike retailer based in Ontario. All products ship from Canadian inventory with Canadian warranty. For financing options, see our complete guide. Comparing fat tire eBikes across brands? Moped-style retro eBikes? The best eBike deals in Canada? We have guides for each.

Visuals created by Playcut.ai