The first month is included with every e-bike: unlimited diagnostics, assembly help, maintenance guidance and claim handling. After that, Zeus Care is unlimited for plan holders for their full plan term ($119 to $599 for 1 to 5 years), or available as a Zeus Tech Session at $59 (or $119 for Concierge), with the session fee credited toward any part ordered from Zeus. Safety concerns are always answered at no charge, and filing a claim for a verified defect under an active warranty is never billed.

Warranty

Q: Is Zeus Care a warranty?

No. The warranty is the manufacturer's warranty on the e-bike (or Zeus's own warranty on the Wolverine). Zeus Care is Zeus's service: it handles the claim for the customer and supports them with diagnostics, assembly and maintenance. The first month is included with every e-bike, Zeus Care plans continue it for 1 to 5 years, and a Zeus Tech Session is the same service one session at a time. Zeus Care never adds parts coverage and never pays for parts or labour.

Q: What if the manufacturer declines my claim, or goes out of business?

Zeus Care presents and pursues the claim; the manufacturer decides it under its own terms. If a claim is declined, Zeus explains why in writing and what the options are, such as ordering the part from Zeus at the listed price. If a manufacturer stops supporting a model or ceases operations, Zeus Care continues as diagnostics and help sourcing a compatible part. Zeus Care does not include replacing the part at Zeus's cost. None of this limits any rights the customer has under applicable consumer protection law, including against Zeus as the seller of the e-bike.

Q: How do I start a warranty claim?

Email support@zeusebikes.ca from the email address you placed your order with, including your order number, a description of the issue, and clear photos or video of the affected part. Contacting Zeus from your original order email verifies you instantly as the purchaser.

Zeus eBikes Warranty Policy & Zeus Care

Last updated: September 10, 2026

Every e-bike sold by Zeus Ebikes Inc. comes with two separate things, and this page keeps them separate:

Your warranty is the manufacturer's warranty on your e-bike. It covers verified manufacturing defects, typically for 1–2 years depending on the brand, on the manufacturer's terms. For the Zeus Wolverine, Zeus is the manufacturer and the warranty is ours.
Zeus Care is our service. You never chase a manufacturer alone: we diagnose the problem, document it, file the claim, follow it up and coordinate shipping, from first email to replacement part at your door. Your first month of Zeus Care is included with every e-bike. Zeus Care plans continue it for 1 to 5 years, and a Zeus Tech Session is the same service bought one session at a time.

Zeus Care is not a warranty and does not add coverage. The section What Zeus Care Does Not Do explains exactly where it stops.

At a Glance

	Warranty	Zeus Care
Who provides it	The manufacturer of your e-bike (Zeus, for the Wolverine)	Zeus Ebikes Inc.
What it is	Coverage: a replacement part for a verified manufacturing defect	Service: we handle the claim and support you
How long	The manufacturer's term, typically 1–2 years; terms vary by brand	First month included; plans of 1, 2, 3 or 5 years; or one session at a time
What it costs	Included with your e-bike	First month included; plans $119–$599; Tech Session $59 or $119
Parts and labour	Parts only, never labour	Never pays for parts or labour

Your Warranty: the Manufacturer's Warranty

Every e-bike we sell carries its manufacturer's warranty against verified manufacturing defects. Terms vary by brand. The manufacturer's published terms decide what is covered, for how long and what is excluded, and the manufacturer decides each claim. Call us at 1-866-938-7580 before you buy and we will tell you the warranty terms for the specific bike you are considering.

What every warranty we handle has in common: it covers replacement parts for verified manufacturing defects. It does not cover wear, damage from use or impact, assembly errors, missed maintenance, modifications or labour. The sections below explain those limits in plain language.
Zeus house-brand e-bikes. For the Zeus Wolverine, Zeus Ebikes Inc. is the manufacturer and the warranty is ours: 3 years with no kilometre limit, covering defects in materials and workmanship in the motor, battery, electrical system and frame. Accidental damage (crashes, drops, impacts and misuse) is excluded, and the limits below apply. Claims are decided here in Canada, by us.
Dead on arrival. If your e-bike arrives with a manufacturing defect, our Refund Policy gives you a refund or exchange from Zeus directly under its Dead-on-Arrival section (first 14 days, under 10 km).

Zeus Care: What It Is

Zeus Care is the service side of owning a Zeus e-bike. When something goes wrong, we work out what happened, document it, present the claim to the manufacturer, follow it up until there is a decision and coordinate the shipping of any approved part, including prepaid return labels where applicable. When nothing is wrong, Zeus Care is the phone line for assembly walkthroughs, the monthly maintenance check and remote diagnostics. There are three ways to have it:

Included: your first month. Every Zeus e-bike includes unlimited Zeus Care from the day you receive it: remote diagnostics, assembly walkthroughs, maintenance guidance and claim handling, by phone, email or video. Use it: set up your bike right, learn the monthly maintenance check, and ask us anything.
Zeus Care plans: 1, 2, 3 or 5 years. Continue unlimited Zeus Care after your first month, with priority response and no per-session fees. Details and pricing are in Zeus Care Plans below.
Zeus Tech Session: one session at a time. After your first month, without a plan, book a scheduled remote diagnostic with our team: $59 for a 30-minute Tech Session by phone or video, or $119 for Concierge, which adds sourcing the exact part you need and walking you through the installation on video. The session fee is credited toward any replacement part you order from Zeus during the session, so if your bike needs a part the diagnosis effectively costs you nothing. Book on the Zeus Tech Session page.

Always free, plan or no plan:

Safety concerns. If you believe your bike has a safety issue — brakes, battery, charger — contact us immediately. Safety questions are always answered at no charge.
Warranty claims. Filing and following a claim for a verified manufacturing defect under an active warranty is never charged. If a Tech Session finds a defect that is covered by an active warranty, we refund the session fee.

🇨🇦 Canadian company, Canadian support — real humans answer at 1-866-938-7580, and you can always reach us through our Support page.

What Zeus Care Does Not Do

Zeus Care is a service, not a warranty. We act on your behalf with the manufacturer; we do not stand in for the manufacturer. In plain terms:

It does not add coverage or extend the manufacturer's warranty. A 5-year Zeus Care plan is 5 years of our service, not 5 years of parts coverage. Once the manufacturer's warranty ends, Zeus Care continues as diagnostics and part sourcing, and parts are at the listed price.
It does not decide the claim. The manufacturer approves or declines under its own terms. Manufacturers commonly decline for damage from use or impact, modifications, missed maintenance, out-of-term failures, and claims where the facts given were not accurate. If a claim is declined, Zeus Care has done its work by presenting and pursuing it; the plan does not include replacing the part at our cost.
It does not guarantee the manufacturer will be there. Manufacturers set and change their own terms, discontinue models and occasionally cease operations. If that happens, Zeus Care continues as diagnostics and help sourcing a compatible part.
It does not cover a claim built on wrong facts. If a claim misrepresents what happened — an inaccurate description, altered photos, an undisclosed modification — the manufacturer will decline it and we close the claim. We may decline further Zeus Care assistance on that claim.
It never pays for parts, labour or shop charges. See Labour and Shop Charges Are Never Covered.

Nothing in this section limits any rights you have under applicable consumer protection law, including any rights you have against Zeus Ebikes Inc. as the seller of your e-bike.

The sections below explain exactly where warranty coverage ends. They apply to every warranty we handle, including our own on the Wolverine, and no Zeus Care plan changes them. We publish this in plain language because clear expectations before you buy beat surprises after — please read it before your first ride, especially the assembly section.

Wear-and-Tear & Consumable Parts — Not Covered

The following parts wear through normal use and are not covered by warranty, regardless of how few kilometres the bike has travelled, and no Zeus Care plan changes that:

Pedals and pedal threads
Cranks, crank arms, and chainrings
Suspension components — front forks, rear shocks, and suspension seatposts (including loss of damping, seal wear, and adjustment)
Tires, inner tubes, rims, and spokes (including wheel truing)
Brake pads, rotors/discs, and brake/shifter cables and housings
Chains, cassettes, freehubs, and derailleur adjustments
Grips, saddles, bearings, kickstands, fenders, and all rubber and plastic parts
Cosmetic damage — scratches, dents, paint, and decals

Manufacturing defects are different from wear. If a part is defective on arrival or fails from a verified manufacturing defect within the manufacturer's warranty window, we will present that claim to the manufacturer as normal. A pedal that strips after riding, a bent crank from an impact, or a shock that softens with use is wear — not a defect.

Assembly & Installation Are the Owner's Responsibility

Zeus eBikes ship partially assembled. Final assembly — including pedals, handlebar, front wheel, and accessories — must be completed correctly before the first ride, either by you following the included instructions or by a qualified bike mechanic.

Pedals are the most common installation error. The left pedal is reverse-threaded. Pedals must be threaded in the correct direction and fully tightened. A pedal that comes loose or strips after riding was not installed correctly — this is an installation issue, not a defect, and is not covered.
Damage or injury resulting from incorrect assembly, under-tightened hardware, or skipped pre-ride checks is not covered by warranty.
Not sure? Call us before your first ride: 1-866-938-7580. Assembly walkthroughs by phone or video are included in your first month of Zeus Care. We would much rather spend 15 minutes on the phone than have you ride an incorrectly assembled bike.

Ongoing Maintenance Is the Owner's Responsibility

Every bicycle — electric or not — requires routine maintenance. Nuts, bolts, axles, and quick-releases loosen gradually through normal riding vibration. Keeping them tightened is basic ownership, not a warranty matter.

Check your hardware at least monthly, and before any long ride: wheel axle nuts/quick-releases, stem and handlebar bolts, seatpost clamp, pedal tightness, and brake function. This takes five minutes.
A wheel, handlebar, or component that comes loose weeks or months into ownership — including a front wheel detaching after months of riding — is the result of missed maintenance checks, not a manufacturing defect, and is not covered. This applies regardless of who has been riding the bike; the owner is responsible for its maintenance.
Failures caused by lack of maintenance — loose hardware, dry or rusted chains, worn-out brake pads left unreplaced, improper tire pressure — are not covered by warranty.
Not sure how to do the monthly check? Call us at 1-866-938-7580 during your first month and we will walk you through it as part of your included Zeus Care. After that, it is included in every Zeus Care plan or available as a Zeus Tech Session.

Modifications Void Coverage on the Affected System

Any non-original part or alteration — including but not limited to aftermarket throttles, controllers, batteries, chargers, motor tuning, speed derestriction ("delimiting"), or firmware changes — immediately voids warranty coverage on every system it connects to.

Example: installing an aftermarket throttle voids coverage on the controller, wiring harness, display, and motor. A burned controller with a non-original throttle attached is a modification failure, not a warranty claim.
Modified electrical systems are also a fire and safety risk and may make the bike illegal to ride as a power-assisted bicycle in your province.
If an inspected bike shows non-original electrical parts, tuning, or derestriction, the related claim will be declined and documented.

Warranty Covers Defects — Not Damage. Kilometres Are Not the Measure.

Low mileage is not evidence of a defect. Coverage is determined by what caused the failure, not by how far the bike has travelled. Fifteen kilometres of downhill trail, curb hops, or riding above the rated payload can do more damage than 1,500 km of paved commuting — and damage from use is not a defect.

A manufacturing defect exists from day one and shows up as a failure with no impact, overload, water ingress, or misuse behind it. That is covered through the manufacturer's warranty, and Zeus Care handles the claim for you.
Bent cranks, dented rims, blown shocks, stripped pedals, and snapped derailleur hangers are impact or overload damage at any mileage — not covered at 15 km, not covered at 5,000 km.
When assessing a claim, we look at the physical evidence on the part — not the odometer.

Parked & Unattended Damage Is Not a Defect

Damage discovered after a bike was left parked or unattended — a broken kickstand, bent brake lever, scratched frame, cracked fender, or bent rotor — is tip-over, impact, or third-party damage, not a manufacturing defect, and is not covered.

A kickstand holds a stationary bike upright on firm, level ground. A snapped kickstand is almost always the result of a tip-over, soft or sloped ground, wind, weight on the parked bike, or the bike being knocked over.
No warranty covers theft, vandalism, weather damage, or damage caused by other people or vehicles while the bike is parked. That is what home, tenant, or dedicated e-bike insurance is for.

Labour and Shop Charges Are Never Covered

Warranty covers parts only, and Zeus Care never pays for labour. We do not pay, reimburse, or credit labour charges of any kind — no exceptions.

Bike shop repair bills, mobile mechanic fees, diagnostic charges, assembly charges, and installation labour for warranty replacement parts are all the owner's responsibility.
This applies even when the part itself is covered: if a defective part is approved under warranty, the replacement part is supplied and we coordinate getting it to you — installing it is up to you or your local shop, at your cost.
A third-party shop cannot authorize a warranty claim or spend money on our behalf. A repair invoice from a shop — whatever it says about the cause — is not a warranty claim and will not be reimbursed. All claims start with us, with photos, before any repair work is done.
Remote diagnostic help is included in your first month of Zeus Care and unlimited for Zeus Care plan holders. Outside those windows, book a Zeus Tech Session ($59, or $119 for Concierge) — the fee is credited toward any part you order from Zeus during the session. Most problems are identified in one call.

How to Make a Warranty Claim

Zeus Care handles every claim, plan or no plan. Here is how it works:

Stop riding the bike and do not have any repair work done.
Contact support from the email address you placed the order with. This is how we verify you as the original purchaser and connect your claim to your order instantly. Writing in from a different address — or from multiple accounts — will not help your case; it only slows verification down. If you no longer have access to your original email account, call us at 1-866-938-7580 with proof of purchase and we will verify you by phone.
Email support@zeusebikes.ca with your order number, a description of the issue, and clear photos (or video) of the affected part. Claims cannot be assessed without photos.
We assess the physical evidence, prepare the claim and present it to the manufacturer on your behalf, then follow it up until there is a decision. For the Wolverine, we decide the claim ourselves.
If approved, the replacement part is shipped to you. Installation labour is the owner's responsibility.
If declined, we tell you why in writing and what your options are, such as ordering the part from Zeus at the listed price.

Zeus Care Plans

For riders who want unlimited Zeus Care beyond the first month, we offer Zeus Care plans of 1, 2, 3 or 5 years. A plan is a service and support package. It is not a warranty and does not add parts coverage.

What's Included

Unlimited access to our support team for anything to do with your e-bike
Remote diagnostic assistance via phone, email, or video
Claim handling and communication with the manufacturer on your behalf
Shipping coordination, including prepaid return labels when applicable
Priority response and personalized guidance throughout the term of the plan
No per-session fees — plan holders never pay for a Zeus Tech Session during their plan term

What's Not Included

Physical repairs or replacement of defective parts
Coverage for normal wear-and-tear and consumable parts (see the full list above — including pedals, cranks, and suspension components)
Damage resulting from misuse, incorrect assembly, improper maintenance, unattended/parking damage, or unauthorized modifications
Labour or shop charges of any kind
Any promise about the manufacturer's decision, term or continued existence (see What Zeus Care Does Not Do)

Plan Term, Start Date and Cancellation

Start date. Your plan term starts the day after your included first month ends, so a 1-year plan gives you 13 months of Zeus Care from the day your e-bike is delivered.
One bike, one owner. A plan is tied to the e-bike on the order it was purchased with and to the original purchaser.
Non-refundable. A Zeus Care plan is non-refundable once purchased. The one exception: if your order is cancelled, or your e-bike is returned under our Refund Policy, the plan is cancelled with it and refunded in full.
Your confirmation. The plan name, term and price appear on your order confirmation, and these terms apply to it.

Plan Options & Pricing

Plan	Term	Price (CAD)
No plan	First month of Zeus Care included, plus your manufacturer's warranty	$0
Zeus Care – 1 Year	12 months after your first month	$119
Zeus Care – 2 Years	24 months after your first month	$229
Zeus Care – 3 Years	36 months after your first month	$339
Zeus Care – 5 Years	60 months after your first month	$599

Plans are available at the time of your e-bike purchase, from the Zeus Care box on every e-bike page or the Zeus Care product page.

Quebec residents: Quebec's Consumer Protection Act provides a legal warranty on goods you buy, at no cost: they must be fit for their ordinary use and last a reasonable time. A Zeus Care plan is optional and is in addition to that legal warranty; it does not replace it. For details, visit the Office de la protection du consommateur.

If you have questions about which plan is right for you, contact our team at support@zeusebikes.ca or 1-866-938-7580.

Warranty & Zeus Care Questions, Answered

Is Zeus Care a warranty?

No. Your warranty is the manufacturer's warranty on your e-bike (or Zeus's own warranty on the Wolverine). Zeus Care is our service: we handle the claim for you and support you with diagnostics, assembly and maintenance. Your first month is included with every e-bike, Zeus Care plans continue it for 1 to 5 years, and a Zeus Tech Session is the same service one session at a time. Zeus Care never adds parts coverage and never pays for parts or labour.

Are pedals, cranks, or shocks covered by warranty?

No. Pedals, cranks, crank arms, chainrings, and all suspension components (front forks, rear shocks, suspension seatposts) are wear-and-tear parts and are not covered by warranty, and no Zeus Care plan changes that. A part that is defective on arrival is different — report it immediately and we will handle it as a manufacturer defect claim.

My e-bike has very low kilometres — is the damage covered?

Kilometres are not the measure; the cause of the failure is. A manufacturing defect is covered at any mileage, and impact or overload damage is not covered at any mileage. Fifteen kilometres of downhill trail can do more damage than 1,500 km of paved commuting, so we assess the physical evidence on the part itself, never the odometer.

My bike was damaged while it was parked. Is that covered?

No. Damage discovered after a bike was left parked or unattended — a broken kickstand, bent lever, or scratched frame — is tip-over, impact, or third-party damage, not a manufacturing defect. Theft, vandalism, and weather damage are also not covered; home, tenant, or dedicated e-bike insurance is the right protection for a parked bike.

Will Zeus pay my local bike shop's repair bill?

No. Warranty covers parts only — never labour, diagnostics, or shop charges — and a third-party shop cannot authorize a warranty claim. Always contact us with photos before any repair work is done. Remote diagnostic support is included in your first month of Zeus Care and for Zeus Care plan holders; after that, it is available as a Zeus Tech Session ($59, or $119 for Concierge) with the fee credited toward parts.

What if the manufacturer declines my claim, or goes out of business?

Zeus Care presents and pursues your claim; the manufacturer decides it under its own terms. If a claim is declined, we tell you why in writing and what your options are, such as ordering the part from Zeus at the listed price. If a manufacturer stops supporting a model or ceases operations, Zeus Care continues as diagnostics and help sourcing a compatible part. Zeus Care does not include replacing the part at our cost. None of this limits any rights you have under applicable consumer protection law, including against Zeus as the seller of your e-bike.

How do I start a warranty claim?

Email support@zeusebikes.ca from the email address you placed your order with, including your order number, a description of the issue, and clear photos or video of the affected part. Contacting us from your original order email verifies you instantly as the purchaser; writing from other accounts only slows verification down.

Do I have to install my own e-bike?

Zeus e-bikes ship partially assembled, and final assembly — pedals, handlebar, front wheel, accessories — is the owner's responsibility. If you are unsure about any step, call us at 1-866-938-7580 before your first ride — assembly walkthroughs by phone or video are included in your first month of Zeus Care. The left pedal is reverse-threaded — this is the most common installation error.

Is Zeus Care free?

Your first month is included with every e-bike: unlimited diagnostics, assembly help, maintenance guidance and claim handling. After that, Zeus Care is unlimited for plan holders for their full plan term ($119 to $599 for 1 to 5 years), or available to everyone else as a Zeus Tech Session at $59 (or $119 for Concierge), with the session fee credited toward any part you order from Zeus. Safety concerns are always answered at no charge, and filing a claim for a verified defect under an active warranty is never billed.

Nothing in this policy limits any rights you may have under applicable provincial consumer protection legislation, including any rights you have against Zeus Ebikes Inc. as the seller of your e-bike.