Zeus Tech Session
Every Zeus e-bike includes a free 1-month warranty plus manufacturer coverage. Add the Zeus Extended Warranty for dedicated support from our Canadian team — remote diagnostics, manufacturer claim handling & return-shipping coordination — for up to 5 years.
Your selected plan is added automatically when you tap Add to Cart. No extended warranty is added by default.
A support & service plan — it does not cover physical repairs or replacement parts. See full warranty details →
Zeus Tech Session
Expert help for your e-bike, from the people who sold it to you. A Zeus Tech Session is a scheduled remote diagnostic with our Canadian support team by phone or video. We identify the problem, tell you exactly which part (if any) you need, and how to fix it.
How it works
- Purchase your session below.
- We contact you within 1 business day to schedule a time that works for you.
- On the call, we diagnose the issue together — most problems are identified in one session.
- Your session fee is credited toward any replacement part you order from Zeus during your session — if your bike needs a part, the diagnosis effectively costs you nothing.
Choose your session
- Tech Session — $59: 30-minute remote diagnostic by phone or video.
- Concierge — $119: full diagnosis, plus we identify and source the exact part you need and walk you through the installation over video.
When you do NOT need to buy this
- First month of ownership: all support is free — just call 1-866-938-7580.
- Zeus Extended Warranty holders: unlimited support is included for your full plan term.
- Safety concerns: always answered at no charge — brakes, battery, or charger issues, contact us immediately.
- Warranty claims: processing a verified manufacturing-defect claim under an active warranty is never billed. See our Warranty Policy.
🇨🇦 Canadian company, Canadian support — real humans at 1-866-938-7580.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Exceptional Service
At Zeus Ebikes, we go beyond just selling ebikes. We're dedicated to offering the best customer service and support to ensure you're fully satisfied. Your happiness is our priority, and we're here to make your experience as smooth as your ride.
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