Jetson eBikes in Canada (2026): Verified Brand Profile, Warranty Reality & the Safety History Buyers Miss

We verified every claim in this Jetson profile against named primary sources before publishing. 📸 Cover by Playcut.ai

Jetson is one of the most-searched budget e-mobility names in Canada — largely because it shows up on the warehouse floor at Costco beside the patio furniture, at a price that undercuts almost every dedicated eBike brand. What is harder to find is a clear answer to the question that matters before you put a folding eBike in your cart: who actually owns this company, who backs the warranty, and what does the brand's safety record actually say? This profile answers those questions with named primary sources.

This page is part of an independent directory of eBike brands sold in Canada. Zeus eBikes does not sell Jetson products and has no commercial relationship with the brand — this profile applies the same neutral, primary-sourced standard used for every brand in the directory, whether or not Zeus carries it. Every factual claim below is traced to a specific source; manufacturer self-claims that have not been independently confirmed are labelled as such.

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Who Owns Jetson and Where Are the Bikes Made?

Jetson is a US budget e-mobility brand whose trademark is owned by Jetstream Brands LLC (acquired April 2024), operated day-to-day by Tru Ride Tech LLC of New Castle, Delaware, with Jetson Electric Bikes LLC of Brooklyn as the legacy entity. The bikes are manufactured in China, per US import records. Search for who owns it and you surface three company names, two states, and a trademark that changed hands as recently as 2024 — and getting that picture right tells you who actually backs your warranty. Here is what the primary sources show.

The "Jetson" e-mobility trademark is owned by Jetstream Brands LLC, which acquired the mark in April 2024 (per Bloomberg Law and Justia Trademarks). The brand is operated day-to-day by Tru Ride Tech, LLC — the entity named on ridejetson.com's warranty and refund pages and on the support site, registered in New Castle, Delaware, and the holder of record for the UL files referencing JETSON. The original operating entity was Jetson Electric Bikes LLC of Brooklyn, New York (legacy address: 86 34th St, Unit 4, Brooklyn, NY 11232), which remains the named entity in the 2023 CPSC recall and the Kaufman wrongful-death litigation. All three names verifiably attach to the brand. What is not independently verifiable from public records is the precise current parent-subsidiary structure linking Jetstream Brands and Tru Ride Tech — it appears to be a trademark-ownership-plus-operating-company arrangement, but no public filing spells out the relationship, and Jetson's consumer pages do not name a parent group.

There is no single authoritative current HQ address. Costco and import records list "Jetson C/O Truride, 794 School House Rd, New Castle, DE 19720"; the legacy Brooklyn address still appears in regulatory and court records. Both addresses verifiably exist; which one is the current primary HQ is not resolved on ridejetson.com itself.

The bikes are manufactured in China. This is confirmed at the company level by US import data for Tru Ride Tech LLC / "Jetson C/O Truride" (ImportGenius, ImportKey, ImportYeti and Panjiva show roughly 40-plus shipments of e-bikes and e-scooters from China), with named Chinese suppliers including Zhengzhou DYU Technology Co. Ltd, Huizhou Codifice Bikes Co. Limited, Yongkang Jieyao Industry and Trade, Ningbo Starlight, and Hunan IG Technology. Jetson's own product pages — the Warren and Journey pages included — do not disclose the country of manufacture, and the specific factory per model is not independently verifiable. The practical picture: Chinese-manufactured budget e-mobility products, distributed through a US structure that spans a Delaware operating company and a separate trademark holder, with no single disclosed parent and no factory city traceable to a named primary source.

Is Jetson Sold in Canada — and Is There Real Support?

Yes, but almost entirely through a retailer rather than the brand. Jetson's primary Canadian channel is Costco — Costco.ca has listed the Jetson Bolt Pro folding eBike (promoted around CAD $320–$360), and US Costco carries the Warren All-Terrain, Haze, and OTG Elite. Jetson products also appear through Amazon.ca and other Canadian retailers. There is, however, no registered Canadian legal entity for Jetson, no Canadian storefront, and no independently confirmed Canadian support phone line. Brand support is US-based (help@ridejetson.com); the phone numbers that circulate in third-party and Costco contexts (1-888-976-9904 and 1-800-635-4815, listed as 10am–6pm EST) are not independently confirmed as Canadian lines.

For most Canadian Jetson buyers, this means the practical recourse path is the retailer, not the manufacturer. Costco's own membership return policy is, for many shoppers, more generous and more accessible than Jetson's published warranty — which is a genuine point in favour of buying a Jetson through Costco specifically rather than chasing one down through a less protective channel. The trade-off is that you are leaning on the retailer's goodwill for after-sale support and parts, not on a Canadian-based brand presence, because there isn't one.

Jetson's Warranty: 1 Year on the Headline, 90 Days on the Battery

Jetson publishes a written warranty (ridejetson.com/pages/warranty-policy), which is a positive — many budget brands do not. Read the specific terms, though, and the coverage is narrower than the "1-year" headline implies. For e-bikes, the page warrants the following components for a one-year term: frame, fork/suspension, gears, crankshafts, chains, and electrical components. The warranty is extended by Tru Ride Tech to the original owner only, and the customer pays return shipping and packaging on warranty claims. The granular reality (per the warranty page):

• Frame, fork/suspension, gears, crankshafts, chains, electrical components: 1-year term (e-bikes specifically; e-scooters, kids' e-ride-ons and go-karts get only 180 days)
• Replacement batteries: 90 days — the page states verbatim that "all authentic Jetson Accessories, Spare Parts and Replacement Batteries are warranted for a 90-day term." This is not ambiguous: replacement batteries are explicitly 90 days, not a year
• Motor, controller, display: not individually named — covered only insofar as they qualify as "electrical components" (1 year)
• Wear parts & accessories: 90 days — explicitly including bearings, tires, tubes, saddles/seats, brake pads/shoes, free hubs, spokes, grips, cables/housing, kickstands, bells, and baskets

The headline "1-year" warranty, in other words, does not cover the majority of the consumable and wear components on the bike, and it does not cover a replacement battery for more than 90 days. The original battery shipped with the bike is not separately named, so the most a buyer can rely on for it is the 1-year "electrical components" term if it is treated as such — but no buyer should assume the headline figure covers the battery, because the page's own explicit text caps replacement batteries at 90 days. Whatever you are told about coverage, get it in writing before you buy.

The return policy adds a second layer of fine print. Direct ridejetson.com purchases carry a 30-day money-back guarantee from the date of receipt, but the refund excludes the original shipping cost and the return-label fee, and the customer pays return shipping unless the return is due to a defect or damage (in which case the fee is waived). Separately, per the return-exchange policy and Jetson's support article (not the main refund-policy page), products returned lightly used or without original packaging incur a 20% restocking fee, with the remaining 80% issued as store credit rather than a cash refund (Klarna purchases are exempt from the restocking fee). There is no stated mileage cap. On a direct Jetson purchase, those terms place meaningful financial risk on the buyer — which is precisely why a Costco purchase, with the retailer's own return protection layered on top, is the lower-risk way to own a Jetson in Canada.

Safety Record: The Hoverboard Fire, CPSC and Health Canada

This is the part of the Jetson story that gets buried under the budget price, and it is the part Canadian buyers most need to read carefully — because the facts are serious, but they are also specific. The short version: Jetson has a significant lithium-battery safety history under its name, and none of it is on its electric bikes.

On March 30, 2023, the U.S. Consumer Product Safety Commission (CPSC) announced a recall of approximately 53,000 Jetson Rogue 42-volt self-balancing scooters (hoverboards) due to a lithium-ion fire hazard. According to the CPSC notice, the recall followed a house fire in Hellertown, Pennsylvania, on April 1, 2022, in which two sisters, aged 10 and 15, died; the notice states that the Hellertown Borough Fire Marshal — a local official, not the CPSC — determined a 42-volt Jetson Rogue was the point of origin of the fire, while the CPSC expressly adds that the cause of the fire remains undetermined. The recalling firm was Jetson Electric Bikes LLC; the remedy was a full refund. This is documented directly on cpsc.gov and in the CPSC commissioner's statement. The related wrongful-death suit — Kaufman v. Jetson Electric Bikes LLC (U.S. District Court, Eastern District of Pennsylvania, Case No. 5:22-cv-03765-JFL) — was, according to court records and reporting, settled for a reported $38.5 million (Jetson together with co-defendant Target Corp.) and closed in February 2024; a settlement resolves the claims without an adjudicated finding of liability. In our assessment, Jetson honouring the recall with full refunds and resolving the case through settlement rather than contesting it to verdict reflects a company addressing a serious safety incident rather than ignoring it.

In Canada, Health Canada issued recall RA-73395 on March 27, 2023, for Jetson Nova and Star 3-wheel scooters — a fall hazard, because the front wheel can detach. These are also not electric bikes. No Health Canada recall for the Rogue hoverboard was located (that recall appears US-only in available records).

The verified bottom line on safety, re-checked directly against both databases as of June 2026: there is no CPSC or Health Canada recall or warning on any Jetson electric bicycle. The brand's battery-fire fatality history is real, documented, and tied to its hoverboard line — and a buyer evaluating a Jetson eBike is entitled to know that history exists, while also knowing it does not attach to the bicycles themselves.

UL Files, Lawsuits and Corporate History

Jetson's UL certification is partial and model-dependent: its operating entity Tru Ride Tech LLC holds two UL Solutions electrical-system files referencing JETSON, and the Atlas is third-party-reported as UL 2849-certified, but Jetson's own current e-bike product pages make no UL certification claim. Tru Ride Tech LLC holds two UL Solutions files referencing JETSON: E486410 ("Electrical Systems for Personal E-Mobility Devices") and E538551 ("Electrical Systems for E-Bikes"), both visible in the UL ProductIQ database. Third-party listings report the Jetson Atlas as UL 2849-certified under E486410. Crucially, however, Jetson's own current e-bike product pages — Warren and Journey — make no UL 2849 or UL 2271 certification claim. The existence of the UL files confirms that the operating entity has listed electrical systems with UL; it does not, by itself, confirm that any specific current eBike model is a complete UL-listed system. Treat "UL-certified" as true for at least one model (Atlas, per third parties) and unverified for the rest — and ask the retailer which exact SKU carries which certification before buying.

Beyond the wrongful-death case, two further legal items are on record. First, a trademark suit: Jetstream Brands LLC v. Jetson AB, filed January 21, 2025, in the U.S. District Court for the Eastern District of New York (Case No. 1:25-cv-00344), in which the Jetson e-mobility trademark owner is suing an unrelated Swedish flying-vehicle company over the "Jetson" name. The docket shows activity through at least August 2025 with no dismissal or settlement found as of June 2026 — status active. (Jetson AB, the Swedish eVTOL company, is the adverse party here and is not affiliated with the e-bike brand.) Second, a California Energy Commission enforcement settlement: $22,000, settled October 29, 2019, against Jetson Electric Bikes, LLC for selling e-mobility products in California (July 2015–February 2019) with battery chargers not certified to the state's appliance-efficiency database. That is a regulatory settlement, not a court case, and it concerns charger certification, not a fire or injury.

The Honest Ledger: Green Flags vs Red Flags

No brand is all one colour — here is the picture the sourced facts above actually support.

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Frequently Asked Questions

Is Jetson a good eBike brand?

Jetson is a budget big-box e-mobility brand sold in Canada mainly through Costco, with broad US distribution. Its electric bikes have no recall on record and a written warranty. The honest cautions are significant: the brand name carries a battery-fire fatality history (two children died in a 2022 house fire that a local fire marshal traced to a Jetson Rogue hoverboard as its point of origin — the CPSC notes the cause of the fire remains undetermined — with a ~53,000-unit CPSC recall and a reported $38.5M wrongful-death settlement, on the hoverboard line, not the bicycles); there is no registered Canadian legal entity and no confirmed Canadian support line; the corporate identity has shifted across multiple entities; and the warranty is narrower than the "1-year" headline, with replacement batteries and wear parts at 90 days. Because there is no Canadian Jetson entity, buy through Costco so the retailer's return protection backs the purchase, and confirm your model's PAB legal status in your province.

Where are Jetson eBikes made?

In China. US import records for the operating entity (Tru Ride Tech LLC / "Jetson C/O Truride") show e-bike and e-scooter shipments from China, with named Chinese suppliers including Zhengzhou DYU Technology Co. Ltd and Huizhou Codifice Bikes Co. Limited. Jetson's own product pages do not disclose the country of manufacture, and the specific factory per model is not independently verifiable.

Is Jetson a Canadian company?

No. Jetson is a US brand. The legacy operating entity, Jetson Electric Bikes LLC, was based in Brooklyn, New York; the current operator, Tru Ride Tech LLC, is registered in New Castle, Delaware, and the trademark is owned by Jetstream Brands LLC (acquired April 2024). No registered Canadian legal entity was located and no Canadian-specific support line was confirmed. Canadian sales run through Costco.ca and other retailers, so Canadian buyers' practical recourse is the retailer, not a Canadian Jetson entity.

Does Jetson honour its warranty in Canada?

Jetson's published warranty gives e-bikes a 1-year term on the frame, fork/suspension, gears, crankshafts, chains, and electrical components — to the original owner only, with the customer paying return shipping on warranty claims. The headline is narrower than it looks: the page states verbatim that replacement batteries are warranted for 90 days, all wear parts and accessories are 90 days, and the motor, controller and display are not individually named (covered only as "electrical components"). Because there is no Canadian Jetson entity, a defective bike bought at Costco is most practically handled through Costco's return policy, which is generally more generous than Jetson's own terms.

Are Jetson eBikes UL certified?

Partly, and it is model-dependent. The operating entity, Tru Ride Tech LLC, holds two UL Solutions files referencing JETSON — E486410 ("Electrical Systems for Personal E-Mobility Devices") and E538551 ("Electrical Systems for E-Bikes") — and the Jetson Atlas is reported by third parties as UL 2849-certified under E486410. However, Jetson's own current e-bike product pages (Warren, Journey) make no UL 2849 or UL 2271 certification claim. The existence of the UL files does not by itself confirm that any specific current model is a complete UL-listed system. Ask the retailer which exact model carries which certification before buying.

What is the Jetson hoverboard recall and lawsuit?

On March 30, 2023, the US CPSC announced a recall of about 53,000 Jetson Rogue 42-volt self-balancing scooters (hoverboards) due to a lithium-ion fire hazard, after two sisters aged 10 and 15 died in a house fire in Hellertown, Pennsylvania on April 1, 2022. Per the CPSC notice, the Hellertown Borough Fire Marshal determined a 42-volt Jetson Rogue was the point of origin of the fire, and the CPSC notes the cause of the fire remains undetermined. The related wrongful-death suit, Kaufman v. Jetson Electric Bikes LLC (E.D. Pa., Case No. 5:22-cv-03765-JFL), settled for a reported $38.5 million (Jetson and co-defendant Target) and was closed in February 2024. This is the brand's hoverboard line, not its electric bicycles — but it is a documented lithium-battery safety incident under the Jetson name. In Canada, Health Canada recalled Jetson Nova and Star 3-wheel scooters in March 2023 for a fall hazard; no Health Canada or CPSC recall on any Jetson electric bike was found as of June 2026.

Which Jetson eBike exceeds Canada's 500W power limit?

The Jetson Warren All-Terrain, sold at Costco, uses a 750W nominal motor with a 20 mph (about 32 km/h) top speed. That 750W nominal rating exceeds Canada's federal Power-Assisted Bicycle ceiling of 500W nominal, so the Warren is not a federally classified power-assisted bicycle at full power — confirm your province's rules before riding it. Jetson's lower-powered models (the Journey at 250W and the Bolt/Bolt Pro/Haze/Arro family at about 350W) fall within the 500W PAB limit.

Where can I buy a Jetson eBike in Canada?

Through retailers, not a Jetson storefront. The primary Canadian channel is Costco — Costco.ca has listed the Jetson Bolt Pro folding eBike, and Jetson products also appear on Amazon.ca and other Canadian retailers. There is no Jetson-owned Canadian store, no registered Canadian legal entity, and no independently confirmed Canadian support line. Because recourse runs through the retailer rather than the brand, buying through Costco specifically is the lower-risk option, since Costco's own return and member protection is generally more generous than Jetson's published warranty.

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The Bottom Line

Jetson earns its place in Canadian search results honestly: a real budget product line, broad availability through Costco, a written warranty, and electric bikes with no recall on record. The things to go in with your eyes open about are the safety history under the brand name (a fatal house fire a local fire marshal traced to a Rogue hoverboard as its point of origin — the CPSC notes the cause remains undetermined — and a reported $38.5M settlement, on the hoverboards, not the e-bikes), the warranty's fine print (replacement batteries and wear parts get 90 days, and the motor, controller and display are not individually named), the corporate structure (a trademark holder and an operating company with no disclosed parent), the manufacturing country the company never publishes on its product pages, and the 750W Warren's PAB status. None of that makes a Jetson eBike a bad purchase at its price — it makes it a purchase to approach the way you would any budget product: buy where the retailer's protection is strongest, confirm your province's rules for your specific model, and get any coverage beyond the named components in writing. And if you are weighing the savings of a big-box budget bike against a longer-warranty dedicated eBike, our guide to financing an eBike in Canada shows how a higher-spec bike can land at a comparable monthly cost. For the full vetting process, read our legit eBike store checklist, confirm you're legal where you ride, and see how budget brands stack up in our best eBikes in Canada guide.

Related Zeus Guides

This Jetson profile is part of the Canadian eBike Brands & Shops directory — verified brand profiles and city-by-city shop listings, launching soon.

This profile was researched and written by the Zeus eBikes Canada editorial team as part of an independent directory of eBike brands sold in Canada. Zeus eBikes does not sell Jetson products and has no commercial relationship with the brand; the editorial research and sourcing follow the same neutral standards applied to every brand in this directory. Last verified: June 13, 2026.

Sources: Jetson corporate and policy pages (ridejetson.com/pages/about-jetson, /pages/warranty-policy, /policies/refund-policy, /pages/return-exchange-policy, and the Journey and Warren All-Terrain product pages); support.ridejetson.com return article (360001194831); U.S. CPSC recall and Commissioner statement on the Jetson Rogue 42-volt hoverboard recall (cpsc.gov); Health Canada recall RA-73395, Jetson Nova and Star 3-wheel scooters (recalls-rappels.canada.ca); California Energy Commission enforcement settlement (energy.ca.gov); Kaufman v. Jetson Electric Bikes LLC, Case No. 5:22-cv-03765-JFL (E.D. Pa.) via PacerMonitor, Justia and Top Class Actions; Jetstream Brands LLC v. Jetson AB, Case No. 1:25-cv-00344 (E.D.N.Y.) via CourtListener and Bloomberg Law; Justia Trademarks (Jetstream Brands LLC); UL Solutions ProductIQ database (files E486410 and E538551 under TruRide Tech LLC); US import records (ImportGenius, ImportKey, ImportYeti, Panjiva) for Tru Ride Tech LLC / "Jetson C/O Truride"; Dun & Bradstreet (TruRide Tech LLC); Costco.ca and Costco.com Jetson listings; Walmart and RedFlagDeals listings. Manufacturer self-claims (2012 founding, factory location, OEM cell brand, full-system UL scope) are labelled as claims, not audited facts. Live HTTP link verification was withheld for this draft per directory protocol (site rate-limited) and must be run before publish.