Hiboy eBikes in Canada (2026): Verified Brand Profile, Warranty Reality & Safety Record
We verified every claim in this Hiboy profile against named primary sources before publishing. 📸 Cover by Playcut.ai
Hiboy eBikes are widely sold in Canada — through a localized storefront at hiboy.ca, on Amazon and Best Buy, and via a handful of independent dealers — at price points well below most fat-tire competitors. What is harder to find is a clear answer to the question that matters before you commit roughly $1,140–$1,650: who actually owns this company, who backs the warranty, and what happens when something goes wrong. This profile answers those questions with named primary sources, and labels every manufacturer claim as a claim rather than an audited fact.
This page is part of an independent directory of eBike brands sold in Canada. Zeus eBikes does not sell Hiboy products; this is a neutral, public-service brand profile, and Zeus is itself listed in the same directory on the same terms. Every factual claim below is traced to a specific source.
We cross-checked every claim against at least one primary source: hiboy.ca and hiboy.com corporate, warranty, shipping, and safety pages (all fetched live); the U.S. CPSC recall database (cpsc.gov); Health Canada's recalls-rappels.canada.ca; the California Secretary of State business registry (Hiboy Intelligent Inc, entity C4632752, via OpenCorporates); USPTO/Justia trademark records (HIBOY, Reg. 5470919, held by Freeman Investment Holding Limited); US import data (importinfo.com); Trustpilot (hiboy.com and hiboy.ca listings); and independent reviews and owner forums (eBikes.org, ebikesforum.com) clearly identified as secondary rather than primary evidence. Manufacturer claims that no third party has audited — cell brands, UL scope, factory location — are labelled as claims. Claims that could not be independently verified are labelled UNCERTAIN. Hiboy and any other company or person named in this profile has a standing right of reply: milad@zeusebikes.ca.
Hiboy is a Chinese-founded e-mobility brand (scooters and eBikes) that markets from the United States and sells into Canada through a localized storefront, hiboy.ca, plus Amazon and Best Buy. Independent review site eBikes.org reports it was "established in China in 2014 by inventor and engineer Mark Liu." The brand states it is owned by Freeman Investment Holding Limited — the recorded holder of the HIBOY US trademark — while the US importer of record is a separate California corporation, Hiboy Intelligent Inc. No Canadian legal entity, business number, or GST/HST registration was located in public sources as of June 2026, so warranty recourse against the brand itself would point at a foreign company. Hiboy publishes a 1-year all-inclusive warranty, but dealer breakdowns put battery coverage at just 6 months, and normal battery fade is excluded. There is no CPSC recall and no Health Canada advisory on record, and no documented battery-fire report. Hiboy claims UL2272/UL2849/UL2271 certification (a manufacturer claim, not certificate-verified here). New to vetting eBike sellers? Read how to spot a legit eBike store in Canada.
What This Profile Covers
- Who owns Hiboy, and where are the bikes made?
- The corporate structure and Canadian presence
- Models available in Canada
- The warranty: 1 year, with 6 months on the battery
- Safety record and recalls
- Batteries, motors and repairability
- The honest ledger: green flags vs red flags
- Frequently asked questions
- The bottom line
Who Owns Hiboy and Where Are the Bikes Made?
Hiboy is a Chinese-founded e-mobility brand (reported founded 2014 by Mark Liu) that the company says is owned by Freeman Investment Holding Limited — the recorded holder of the HIBOY US trademark — and its bikes are made in China. A separate California corporation, Hiboy Intelligent Inc, is the US importer of record. Here is what the primary sources show: brand claims first, then what independent records confirm.
Hiboy shows up across Canadian eBike searches — on hiboy.ca, on Amazon, on Best Buy — and it undercuts most fat-tire brands on price, which is exactly why budget-conscious buyers shortlist it. The risk in a low price is that you misread who stands behind it: get the ownership picture wrong and you misunderstand who backs the warranty, where the parts come from, and who you are actually dealing with if a dispute escalates.
What Hiboy Claims
On its own Canadian site, the brand states "The Hiboy brand is owned by Freeman Investment Holding Limited" (hiboy.ca/pages/our-story) and presents itself as an established e-mobility company founded in 2014 by Mark Liu, shipping to Europe, the US and Canada. The brand-named corporate identities are Hiboy Limited as operator and Freeman Investment Holding Limited as owner (hiboy.ca/pages/our-story, hiboy.ca/pages/contact-us; hiboy.com/pages/about-us).
What Independent Records Show
Independent review site eBikes.org states that "HiBoy was established in China in 2014 by inventor and engineer Mark Liu" and that the brand has since expanded to Europe, the US and Canada (ebikes.org), corroborating the founding claim from a source other than the company itself. US import records (importinfo.com) indicate Hiboy Intelligent Inc has imported hundreds of bills of lading since March 2021, sourced almost entirely from Chinese ports (Yantian, Ningbo), with primary shipper "Iris International Logistics" (Shenzhen) and additional suppliers "Freeman IT Limited" and "Tianjin Liho Group" — consistent with Chinese manufacturing origin. The founding year (2014) and S2 scooter launch (2017) are reported consistently across the cited sources; the US corporate entity, Hiboy Intelligent Inc, was not incorporated until August 2020 (California Secretary of State via OpenCorporates). No named final-assembly factory is disclosed in the sources located — the manufacturing path runs through Shenzhen logistics intermediaries rather than a publicly named OEM plant.
No Canadian legal entity, corporate registration, or business number was found for Hiboy as of June 2026. The hiboy.ca contact and shipping pages name no Canadian company, importer, or customs broker — they list only "ON, Canada" and a support email. No GST/HST number was located in any public source reviewed; whether Canadian sales tax is collected and remitted under a registered business number is UNCERTAIN. The brand runs a localized Canadian storefront (hiboy.ca, branded "CAHIBOY") that states it ships from in-country warehouses listed in Ontario, BC, and Alberta with "local free shipping, 3–5 days delivery." The shipping policy states the company does not collect customs or duties and that "in seldom cases, orders may be charged the customs fees by your government... you will be responsible for the charges" (hiboy.ca/pages/shipping). In practice, a routine purchase or warranty request is unaffected — but if a dispute escalated, the contracting party you could pursue is a foreign company, and a Canadian-consumer-law claim would generally have to be directed at the retailer where the bike was bought.
Hiboy is a Chinese-founded brand (reported 2014, founder Mark Liu) with a US marketing and import layer and a localized Canadian storefront. The brand owner it names — Freeman Investment Holding Limited — is the recorded US trademark holder, but no Canadian entity and no factory plant are publicly identified. None of this means the bikes are bad; it shapes what your warranty-escalation path and legal recourse actually look like before you buy.
The Corporate Structure and Canadian Presence
Hiboy's corporate picture spans at least three named entities across two countries, with no single public filing tying them under one disclosed parent. Below is the structure as the primary records show it — the brand operator, the trademark holder, and the US importer — followed by what is, and is not, confirmable about the Canadian operation.
The Named Entities
Multiple entities tie to the Hiboy brand. The brand's own Canadian site (hiboy.ca / CAHIBOY) names "Hiboy Limited," with a Shenzhen address (Room 102, Building A3, No. 96 Jinye Avenue, Kuixin Community, Kuichong Street, Dapeng New District, Shenzhen) and a Hong Kong office (Room 603, King's Hill Industrial Building, 8 Hon Kwong Street, Kowloon Bay), per hiboy.ca/pages/contact-us. The HIBOY US trademark (Reg. 5470919, Serial 87380348, filed March 2017) is recorded as held by FREEMAN INVESTMENT HOLDING LIMITED, per Justia/USPTO records. The US importer of record is recorded as HIBOY INTELLIGENT INC, a California domestic stock corporation incorporated 25 Aug 2020 (entity C4632752), registered agent Tao Liu, address 1822 E Route 66 Ste A339, Glendora CA 91740, status Active, per OpenCorporates citing the California Secretary of State.
The Parent the Brand Names
The brand states on its own site that "The Hiboy brand is owned by Freeman Investment Holding Limited" (hiboy.ca/pages/our-story), and Freeman Investment Holding Limited is independently confirmable as the recorded HIBOY US trademark holder (Justia/USPTO), where the mark lists a Shenzhen address. Two cautions follow. First, a similarly named Hong Kong company, "Freeman Investment Holdings Limited" (note the plural "Holdings"; CR No. 1013004, incorporated 10 December 2005), is listed as Dissolved (23 March 2012) on ltddir.com — but that is a separate entity with a different name from the singular "Freeman Investment Holding Limited" the brand names and the trademark records, so it should not be read as the brand's owner; whether the named singular owner is itself live and registered could not be confirmed from public registries, meaning a buyer cannot easily verify the live parent from registries alone (UNCERTAIN). Second, US import records (importinfo.com) also list a related supplier, "Freeman IT Limited," so the "Freeman" name recurs across both the trademark and the supply chain without a single public filing that consolidates these entities under one disclosed parent. To summarise the named entities: Hiboy Limited (Shenzhen/Hong Kong brand operator, per hiboy.ca), Freeman Investment Holding Limited (recorded trademark holder and brand owner the company names), Hiboy Intelligent Inc (California importer of record), and Freeman IT Limited (supplier in US import records).
The Canadian Operation
The Canadian side is a localized storefront, hiboy.ca (branded "CAHIBOY"), with Canadian-dollar pricing and stated domestic warehousing in Ontario, BC, and Alberta offering "local free shipping, 3–5 days delivery." That in-country fulfilment is a genuine convenience — it reduces cross-border delay and the surprise-duty risk that catches buyers ordering direct from overseas. What it does not establish is a Canadian legal entity: no Canadian incorporation, business number, or GST/HST registration was located in public sources, and the contact and shipping pages name no Canadian company, importer, or customs broker. The shipping policy also places any customs or duty charges that do arise on the buyer ("you will be responsible for the charges"), so on rare occasions the advertised price may not equal the landed cost.
Hiboy's structure is layered: a Shenzhen/Hong Kong operator (Hiboy Limited), a trademark holder (Freeman Investment Holding Limited), and a separate California importer (Hiboy Intelligent Inc). No Canadian entity was located. If a dispute escalated, a Canadian-consumer-law claim would generally have to be directed at the retailer where the bike was bought rather than at the brand — a practical reason to favour a Canadian retailer with its own return and service policy.
Hiboy Models Available in Canada
Hiboy's Canadian lineup is small and value-priced, spanning a fat-tire cruiser, an urban commuter, a full-suspension model, and a folding fat-tire. Prices below are drawn from the Canadian brand site and major Canadian retailers and change frequently; range and speed figures published by Hiboy are manufacturer claims, not independently tested here.
| Model | Type | Key specs (manufacturer-stated) | Canada price (approx., on sale) |
|---|---|---|---|
| Hiboy P6 | Fat tire | 750W motor (1,000W peak), 48V battery, 26×4.0" fat tyres, Shimano 7-speed | ~$1,299.99 CAD (on sale) |
| Hiboy EX9 | Urban commuter | Commuter geometry (specs per hiboy.ca listing) | ~$1,499.99 CAD (sold out at check) |
| Hiboy EX11 | Full suspension | Full-suspension frame (specs per hiboy.ca listing) | ~$1,649.98 CAD (sold out at check) |
| Hiboy EX6 / EX6F | Step-thru / folding fat tire | Step-thru (EX6) and folding (EX6F) fat-tyre frames (specs per hiboy.ca / Best Buy listings) | ~$1,143–$1,180 CAD (sold out at check) |
Pricing sourced from the Canadian brand website and major Canadian retailers as of June 2026. Prices and availability change frequently; confirm current figures on the listing before buying.
The Hiboy Warranty: 1 Year Overall, 6 Months on the Battery
Hiboy publishes a 1-year all-inclusive manufacturer's warranty for the original owner, but the costliest component — the battery — carries only 6 months of coverage per dealer breakdowns, and normal battery fade is excluded entirely. That gap between the "all-inclusive" headline and the battery term is the single most important thing to understand before buying, because the battery is the part most likely to be the expensive failure.
What Hiboy States
Hiboy's own warranty pages (hiboy.com/pages/warranty and hiboy.ca/pages/warranty) state a "1-year all-inclusive warranty for the original owner against all manufacturing defects," with the order number serving as warranty proof. Normal battery capacity fade is explicitly excluded ("It is normal... for the battery capacity fading with time... It is excluded out of the warranty coverage"). A 30-day return policy is stated, and shipping-damage claims must be filed within 7 days of receipt. Independent Canadian dealer pages (swiftcanada.ca, streetrides.ca) and eBikes.org break the structure down further: a 12-month overall warranty with 6-month battery coverage, while the motor falls under the 12-month term. Claims go to a Hiboy support email with proof of purchase plus photos or video.
What Owners Report
Documented reviews are mixed but skew positive. Hiboy.com holds a Trustpilot TrustScore of roughly 4 out of 5 across approximately 1,500-plus reviews; hiboy.ca carries a smaller separate Trustpilot listing (trustpilot.com/review/hiboy.com; ca.trustpilot.com/review/hiboy.ca). Many reviewers describe responsive, helpful warranty support — free replacement parts shipped quickly, named representatives assisting, and at least one account of a repair honoured about a week past warranty with free two-way shipping. Documented negative accounts also exist: per Trustpilot and ebikesforum.com, one reviewer reports a Hiboy P6 e-bike bought March 2025 that became disabled by July 2025 (the reviewer states videos were sent to technicians); another reports a scooter that failed at roughly 6 months (brakes, then display) with the company allegedly stating "parts no longer available"; and one reviewer alleges Hiboy would not exchange a faulty unit within the stated return window. The company has not publicly responded to those specific accounts in the sources located, though it does engage with reviews on Trustpilot generally, which puts its side in the public record.
Review Authenticity
No evidence of paid, incentivized, or fabricated reviews, and no regulator enforcement action against Hiboy, was found as of June 2026. Searches for review manipulation, FTC enforcement, or review-broker involvement returned only general industry material, nothing specific to the brand. This is an absence of found evidence, not a positive finding of clean conduct.
Read the warranty before buying, and weigh the 6-month battery term against the bike's price. The owner record is genuinely mixed-but-positive — fast, free parts shipping is the most common theme — but durability and parts-availability complaints exist alongside it, and battery capacity fade is excluded. Buying through a Canadian retailer with its own return policy gives you a second, local layer of recourse.
Hiboy's Safety Record and Recalls
No recall or safety action specific to Hiboy was found as of June 2026. A direct search of Health Canada's recall database (recalls-rappels.canada.ca) returned zero Hiboy results, and no Hiboy-specific recall appears on CPSC.gov — the CPSC eBike battery actions in this period named other brands, not Hiboy. No documented Hiboy battery-fire report was located. That is a meaningful positive in a market where battery-fire warnings have made headlines.
On certification, Hiboy publicly states it carries UL certification — UL2272 (scooters), UL2849 (complete e-bikes), and UL2271 (battery packs) — on its own safety blog (hiboy.com). This is a manufacturer claim that was not independently certificate-verified for this profile; treat it as the company's stated position rather than an audited fact, and ask which specific SKUs are covered before buying. Electric bikes and scooters fall outside Transport Canada's motor-vehicle recall mandate, so no Transport Canada entry would be expected either way.
Sources: CPSC recall database (cpsc.gov) and Health Canada recall database (recalls-rappels.canada.ca), both searched June 2026. The absence of a listed recall is not a guarantee of safety — it means no government action was found at the time of research.
No CPSC recall, no Health Canada advisory, and no documented battery-fire report place Hiboy among the cleaner-record entries in the budget eBike segment on safety, as far as government databases show. The UL2272/UL2849/UL2271 certification is the company's own stated claim — encouraging if accurate, but not independently confirmed here, so verify it on your specific model with the seller.
Before you buy any eBike in Canada, confirm it is road-legal where you ride: see our breakdown of Canadian eBike laws by province, including the federal 500W / 32 km/h power-assisted bicycle limit. Hiboy's P6 is listed at 750W (1,000W peak), which exceeds the federal nominal limit, so check your province's rules before riding.
No safety recall on record in either the Canadian or US database, and no documented fire report — a real plus at this price. The UL certification is a manufacturer claim, not verified here. Confirm both the certification and the road-legal status of your specific model (the P6's 750W motor exceeds the federal PAB limit) before purchasing.
Batteries, Motors and How Repairable It Is
Hiboy uses accessible hub-motor architecture, but it does not publish the cell brand for its e-bike batteries, and long-term parts availability is the open question. The P6 lists only a "48V removable lithium-ion battery"; the motor is a generic-format rear hub — a reasonable signal at the price, with the caveat that the OEM cell maker is undisclosed.
Hiboy's own P6 pages (hiboy.ca and hiboy.com) describe the battery only as a "48V removable waterproof lithium-ion battery" and do not name the cell brand. The "LG or Samsung 18650 cells" description that circulates for the P6 traces not to Hiboy but to a third-party aftermarket battery seller (American-Electric), which markets its own replacement packs as built with "premium LG 18650 cells" — that is a description of an aftermarket pack, not Hiboy's factory battery. The OEM cell brand is therefore UNDISCLOSED / UNCERTAIN across the e-bike lineup. The P6 motor is listed at 750W brushless (approximately 1,000W peak) per the P6 product listings (hiboy.ca, hiboy.com); specific motor and controller OEM brands are not disclosed in the materials located. On repairability, generic-format hub motors are generally more accessible to third-party service than proprietary mid-drives, but serviceability runs primarily through Hiboy support (replacement parts shipped directly), plus a small network of independent Canadian dealers such as Street Rides and Swift Canada. One reviewer, per Trustpilot, reported being told "parts no longer available" on an older unit, so long-term parts availability beyond Hiboy's own channel is not guaranteed — UNCERTAIN.
A standard-format hub motor is a positive signal for repairability versus proprietary mid-drives — but Hiboy does not publish its OEM cell brand (the "LG/Samsung 18650" line traces to a third-party aftermarket seller, not Hiboy), and at least one owner hit a "parts no longer available" wall. Treat undisclosed cells and long-term parts availability as the main risks, and keep your order number (Hiboy's stated warranty proof) on file.
The Honest Ledger: Green Flags vs Red Flags
No brand is all one colour — here is the picture the sourced facts above actually support. Every flag traces to a named primary record (corporate filings, CPSC/Health Canada databases, trademark records) or is clearly labelled as the editor's assessment of those facts.
Green Flags
- Brand longevity: reported as founded in China in 2014, with the S2 scooter launched in 2017 — roughly a decade of operating history, corroborated by independent review site eBikes.org and not the company's own claim alone (ebikes.org).
- A stated 1-year all-inclusive manufacturer's warranty for the original owner, the order number serving as warranty proof, with a 30-day return window — published openly on hiboy.ca and hiboy.com.
- A Trustpilot TrustScore around 4 out of 5 across approximately 1,500-plus reviews for hiboy.com, with many specific accounts of fast, free replacement-part shipping and responsive named representatives; the company engages with reviews (trustpilot.com).
- No recall found in either the Health Canada (recalls-rappels.canada.ca) or CPSC (cpsc.gov) database as of June 2026, and no documented Hiboy battery-fire report located.
- The company publicly claims UL certification — UL2272 (scooters), UL2849 (e-bikes), UL2271 (battery packs) — on its own safety blog (hiboy.com); a manufacturer claim, not independently certificate-verified here.
- Stated in-Canada fulfilment from warehouses in Ontario, BC, and Alberta with free 3–5 day domestic delivery (hiboy.ca/pages/shipping), reducing cross-border delay risk for Canadian buyers.
- Generic-format hub-motor architecture on the P6 is more accessible to third-party service than a proprietary mid-drive — a modest repairability plus at this price.
Red Flags
- No Canadian legal entity, corporate registration, or business number found as of June 2026; hiboy.ca names no Canadian company, importer, or customs broker — only "ON, Canada" and a support email. In the editor's assessment, this leaves a buyer with no named domestic party readily identifiable for warranty or legal recourse (hiboy.ca/pages/contact-us, /pages/shipping).
- No public GST/HST number was located, and whether Canadian sales tax is collected and remitted under a registered business number is UNCERTAIN as of June 2026.
- The corporate structure is layered: the operator is named as "Hiboy Limited" (Shenzhen/Hong Kong) on the .ca site, the trademark is recorded to "Freeman Investment Holding Limited," and the US importer is a separate California corporation, "Hiboy Intelligent Inc" — which in the editor's view makes the responsible legal party harder to identify (hiboy.ca, Justia/USPTO, OpenCorporates).
- The named owner ("Freeman Investment Holding Limited," singular) could not be confirmed as a live, registered entity in public registries; a separate, similarly named Hong Kong company ("Freeman Investment Holdings Limited," plural) was dissolved in 2012 — so buyers cannot easily verify the live parent from public records (UNCERTAIN).
- Battery warranty coverage is described as 6 months — half the 12-month overall term — per dealer warranty pages (swiftcanada.ca, streetrides.ca) and eBikes.org, so the costliest component carries the shortest written coverage, and normal capacity fade is explicitly excluded.
- Documented durability and parts complaints appear alongside the positive reviews: per Trustpilot/ebikesforum.com, one reviewer reports a P6 disabled within roughly four months, and another reports being told "parts no longer available" on a unit about six months old; the company has not publicly responded to these specific accounts in the sources located.
- The shipping policy places any customs or duty charges on the buyer ("you will be responsible for the charges"), so the advertised price may not equal the landed cost in some cases (hiboy.ca/pages/shipping).
- Manufacturing appears to be fully overseas (China) via Shenzhen logistics intermediaries, with no named OEM final-assembly factory disclosed in the sources located (importinfo.com).
In our view, Hiboy is a legitimate budget e-mobility brand — a reported decade of history, a clean government safety record (no CPSC or Health Canada action, no documented fire report), a mixed-but-positive owner review base known for fast free parts, and a localized Canadian storefront with in-country shipping. The honest cautions are real, though: there is no locatable Canadian legal entity, so warranty recourse against the brand points at a foreign company; the corporate structure is layered across three named entities with no disclosed single parent; and the battery — the costliest component — carries only 6 months of coverage against a 1-year headline, with capacity fade excluded. None of this is unusual for a sub-$1,700 direct-import brand, but all of it matters at purchase time. If you buy, strongly prefer a Canadian retailer with its own return and service policy over a direct order, keep your order number on file as warranty proof, and confirm the road-legal status of the 750W P6 in your province before you ride.
Frequently Asked Questions — Hiboy Canada
Is Hiboy a legitimate company?
Yes — Hiboy is a real, traceable e-mobility brand reported as founded in China in 2014, with a recorded US trademark (HIBOY, held by Freeman Investment Holding Limited), an active California import entity (Hiboy Intelligent Inc), a 1-year warranty published openly, and no government recall on record. The buyer cautions are the layered multi-entity structure with no disclosed single parent, the absence of any locatable Canadian legal entity, and a 6-month battery warranty against a 1-year headline. It is legitimate; just go in with eyes open on those three points.
Is Hiboy a Canadian company?
No. No Canadian legal entity, corporate registration, or business number was found for Hiboy as of June 2026. The hiboy.ca contact and shipping pages name no Canadian company, importer, or customs broker — only "ON, Canada" and a support email — and no GST/HST number was located in public sources (whether sales tax is collected under a registered business number is UNCERTAIN). The brand runs a localized Canadian storefront (hiboy.ca, branded "CAHIBOY") that states it ships from warehouses in Ontario, BC, and Alberta with free 3–5 day delivery; the shipping policy notes that in rare cases any customs fees are the buyer's responsibility (hiboy.ca/pages/shipping).
Where are Hiboy eBikes made?
In China. Independent review site eBikes.org states "HiBoy was established in China in 2014 by inventor and engineer Mark Liu" and that the brand has since expanded to Europe, the US and Canada (ebikes.org). US import records (importinfo.com) show Hiboy Intelligent Inc importing from Chinese ports (Yantian, Ningbo) via primary shipper "Iris International Logistics" (Shenzhen), with additional suppliers "Freeman IT Limited" and "Tianjin Liho Group" — consistent with Chinese manufacturing origin. No named final-assembly factory is disclosed in the sources located; the US corporate entity, Hiboy Intelligent Inc, was not incorporated until August 2020 (California Secretary of State via OpenCorporates).
Does Hiboy honour its warranty in Canada?
The documented owner record is mixed but skews positive. Hiboy.com holds a Trustpilot TrustScore of roughly 4 out of 5 across approximately 1,500-plus reviews, with many specific accounts of fast, free replacement-part shipping and responsive named representatives — and at least one report of a repair honoured about a week past warranty. Negative accounts also exist: per Trustpilot/ebikesforum.com, one reviewer reports a P6 e-bike disabled within roughly four months, another reports a scooter that failed at about six months with the company allegedly stating "parts no longer available," and one alleges a faulty unit was not exchanged within the return window. The company engages with reviews publicly, putting its side on record. Note that the published warranty is 1 year overall but only 6 months on the battery, with capacity fade excluded — and there is no Canadian legal entity, so practical recourse is strongest when you buy through a Canadian retailer.
Has Hiboy had any recalls or safety issues?
No. No recall or safety action specific to Hiboy was found as of June 2026. A direct search of the Health Canada recall database (recalls-rappels.canada.ca) returned zero Hiboy results, and no Hiboy-specific recall appears on CPSC.gov — the CPSC eBike battery actions in this period named other brands, not Hiboy. No documented Hiboy battery-fire report was located. Hiboy publicly states it carries UL certification — UL2272 (scooters), UL2849 (e-bikes), UL2271 (battery packs) — on its own safety blog (hiboy.com); this is a manufacturer claim that was not independently certificate-verified for this profile. Electric bikes fall outside Transport Canada's recall mandate, so no Transport Canada entry would be expected.
Are Hiboy reviews trustworthy?
No confirmed fake-review or paid-review-exchange programme was documented for Hiboy in this research, and no regulator enforcement action was found — though this is an absence of found evidence, not a positive finding of clean conduct. Like most eBike brands, Hiboy runs an influencer programme. The Trustpilot base (~1,500-plus reviews, roughly 4/5) is large enough to be informative; always cross-reference Amazon, Google, and Trustpilot listings independently before buying.
The Bottom Line
Hiboy is a legitimate budget e-mobility brand that earns part of its place in Canadian search honestly: a reported decade of history, a clean government safety record (no CPSC or Health Canada action, no documented fire report), a mixed-but-positive owner base known for fast free parts, and a localized Canadian storefront with in-country shipping. The things to go in clear-eyed about are the absence of any locatable Canadian legal entity (so brand-level warranty recourse points at a foreign company), the layered corporate structure with no disclosed single parent, and the 6-month battery warranty sitting under a 1-year headline with capacity fade excluded. If you buy, prefer a Canadian retailer with its own return and service policy, keep your order number on file as Hiboy's stated warranty proof, and confirm the road-legal status of the 750W P6 in your province. For the full vetting process, read our legit eBike store checklist and confirm you are legal where you ride.
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Sources: Hiboy corporate and policy pages (hiboy.ca and hiboy.com, including our-story, contact-us, about-us, warranty, shipping, and the UL safety blog, all fetched live); California Secretary of State business registry (Hiboy Intelligent Inc, entity C4632752) via OpenCorporates; USPTO/Justia trademark records (HIBOY, Reg. 5470919, held by Freeman Investment Holding Limited); ltddir.com (Freeman Investment Holdings Limited, Hong Kong, Dissolved); US import data (importinfo.com); Trustpilot (trustpilot.com/review/hiboy.com and ca.trustpilot.com/review/hiboy.ca); ebikesforum.com owner reports; independent review site eBikes.org; cpsc.gov (no Hiboy recall found); recalls-rappels.canada.ca (zero Hiboy results). Manufacturer claims (cell brands, UL scope, factory location) are attributed to Hiboy and labelled as claims, not audited facts. Items that could not be independently verified are labelled UNCERTAIN. Last verified: June 15, 2026.
This Hiboy profile is part of the Canadian eBike Brands & Shops directory, with verified brand profiles and city-by-city shop listings launching soon.
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