Zeus Tech Session

Expert help for your e-bike, from the people who sold it to you. A Zeus Tech Session is a scheduled remote diagnostic with our Canadian support team by phone or video. We identify the problem, tell you exactly which part (if any) you need, and how to fix it.

How it works

1. Purchase your session below.
2. We contact you within 1 business day to schedule a time that works for you.
3. On the call, we diagnose the issue together — most problems are identified in one session.
4. Your session fee is credited toward any replacement part you order from Zeus during your session — if your bike needs a part, the diagnosis effectively costs you nothing.

Choose your session

• Tech Session — $59: 30-minute remote diagnostic by phone or video.
• Concierge — $119: full diagnosis, plus we identify and source the exact part you need and walk you through the installation over video.

When you do NOT need to buy this

• First month of ownership (Zeus Care included): all support is free — just call 1-866-938-7580.
• Zeus Care plan holders: unlimited support is included for your full plan term.
• Safety concerns: always answered at no charge — brakes, battery, or charger issues, contact us immediately.
• Warranty claims: processing a verified manufacturing-defect claim under an active warranty is never billed. If a Tech Session finds a defect covered by an active warranty, the session fee is refunded. See our Warranty Policy & Zeus Care.

🇨🇦 Canadian company, Canadian support — real humans at 1-866-938-7580.