Gyroor eBikes in Canada (2026): Verified Brand Profile, Warranty Reality & the C3 Recall

We verified every claim in this Gyroor profile against named primary sources before publishing. 📸 Cover by Playcut.ai

Gyroor eBikes Canada searches tend to come down to one question: is this brand — best known for budget hoverboards and scooters — solid enough to back an e-bike purchase, and what happens if something goes wrong once you are in Canada? This independent profile answers that with named primary sources: who owns Gyroor, where the bikes are made, what the warranty actually covers, the 2022 U.S. battery recall on one e-bike model, and whether a Canadian buyer has any local recourse. Every factual claim below is traced to a specific source; manufacturer claims that have not been independently audited are labelled as such.

This page is part of an independent directory of eBike brands sold in Canada. Zeus eBikes does not sell Gyroor and has no commercial relationship with the brand; the same neutral sourcing standard is applied to every brand in this directory, including Zeus itself.

Who Is Gyroor?

Gyroor reaches Canadian buyers mostly through Amazon and Walmart listings, where it is known first for budget hoverboards and electric scooters and second for a small line of e-bikes — and that marketplace-first footprint is exactly what makes the company hard to pin down. The reason it matters: on a $500–$2,000 purchase, the brand's corporate substance determines who backs the warranty, where replacement parts come from, and whether a Canadian buyer has any local recourse if a claim is refused. This profile answers those questions with sourced facts, not marketing copy. (New to vetting eBike brands? Start with our guide on how to spot a legit eBike store in Canada.)

What Gyroor Claims

Gyroor's own About page states the brand was "established in 2012" by a founder named "Jason," with a mission to make affordable, lightweight family electric vehicles, and says it increased R&D investment in 2014 to perfect "motors, controllers, and batteries." The brand presents itself as a global e-mobility maker with official regional storefronts (the About page lists the USA, Canada, Germany, and Australia plus a global site). Some third-party write-ups repeat a "started operations in 2014 in the United States" claim, which conflicts with the China-based corporate records. (gyroor.com/pages/about)

What Independent Research Found

Independent records place the brand's corporate home in Shenzhen, China. The GYROOR U.S. trademark has been owned since January 2017 by Shenzhen Chitado Technology Co., Ltd. (Justia/Trademarkia), and the 2022 CPSC recall lists Shenzhen Chitado Technology (distributor, d/b/a Gyroor) and Shenzhen Chirrey Technology (manufacturer), both "of China." Alibaba lists Shenzhen Chitado Technology as a Shenzhen-based manufacturer. The brand's own "founded 2012 by Jason" narrative is UNCERTAIN — it is not corroborated by any independent corporate registry located, while the verifiable paper trail (2016 trademark filing, China-based entities) supports a Shenzhen-headquartered manufacturer-exporter.

Where Are Gyroor eBikes Made?

In China. The recalled Gyroor C3 e-bike is attributed to Shenzhen Chirrey Technology Co., Ltd. as its manufacturer in the CPSC recall record, while the brand's hoverboards and scooters trace to Shenzhen Chitado Technology Co., Ltd. (a Shenzhen-based manufacturer per its Alibaba listing). These are China-based OEM/contract-manufacturing operations; no factory address beyond Shenzhen, Guangdong, is publicly confirmed in the records reviewed.

Battery Cells

Not publicly disclosed. Gyroor states its packs are UL-certified, and the recalled C3 used a "10S4P" pack configuration (per CPSC), but the cell manufacturer (e.g., Samsung, LG, or other) is not published on the product pages or marketing reviewed. No verified cell-brand claim exists as of June 2026 — omitted rather than guessed.

Motor & Controller Serviceability

Gyroor e-bikes use brushless hub motors, published at roughly 350W–2000W across the range (e.g., the EB262/EB263 is listed at 350W; some retailer listings cite higher figures); the controller brand is not disclosed. No evidence of a Canadian parts/service network was located, and Trustpilot reviewers report replacement parts shipping from China and customers paying shipping both ways under warranty, which suggests limited local serviceability as of June 2026. The specific controller brand and the sensor type (torque vs cadence) are not published — UNCERTAIN.

Ownership, Corporate History & Canadian Presence

Corporate Entity

Two distinct China-based entities are tied to the brand in primary records. The U.S. trademark "GYROOR" (USPTO Reg. No. 5121077, Serial 86919026, filed Feb 25 2016, registered Jan 10 2017) is owned by Shenzhen Chitado Technology Co., Ltd. of Shenzhen (per Justia Trademarks and Trademarkia). The 2022 CPSC e-bike recall names the distributor as "Shenzhen Chitado Technology Co. Ltd., d/b/a Gyroor, of China" and the manufacturer as "Shenzhen Chirrey Technology Co., Ltd., of China" (per the CPSC alert, the NY DHSES recall notice, and Bicycle Retailer). No U.S. or Canadian operating company was identified in the public records reviewed as of June 2026.

Parent Company / Investor Ownership

No single audited parent company is publicly documented. On the public record the brand is operated through Shenzhen Chitado Technology Co., Ltd. (U.S. trademark owner and recall distributor d/b/a Gyroor), with Shenzhen Yiran Import & Export Trade Co., Ltd. ("Gyroshoes") named by Gyroor itself as the brand's "legally authorized representative" and Shenzhen Chirrey Technology Co., Ltd. named as the e-bike manufacturer. The exact corporate hierarchy linking these three Shenzhen entities is UNCERTAIN and was not independently verified as of June 2026.

Related Brands & OEM Connections

The following brands, parent entities, or OEM manufacturing relationships were found in verified sources:

• Shenzhen Chitado Technology Co., Ltd. — GYROOR U.S. trademark owner and recall distributor d/b/a Gyroor (Justia/Trademarkia; CPSC)
• Shenzhen Chirrey Technology Co., Ltd. — named as manufacturer of the recalled Gyroor C3 e-bike (CPSC 23-716; NY DHSES)
• Shenzhen Yiran Import & Export Trade Co., Ltd. / 'Gyroshoes' — described on Gyroor's own About page as the 'legally authorized representative of the Gyroor brand' (gyroor.com/pages/about)
• Gyroorboard (gyroorboard.com) and regional storefronts gyroor.ca (Canada) and gyroor.com.au (Australia) operate under the same brand

Canadian Registration & Tax Compliance

No Canadian incorporated legal entity, registered importer name, or public GST/HST registration number was identified in the public records reviewed as of June 2026. The brand operates a Canadian storefront at gyroor.ca branded "Gyroor CA" (contact serviceca@gyroor.com, +1 833 737 1294 — the same toll-free line cited in the U.S. CPSC recall). The Canadian site's shipping policy states it operates two Canadian fulfilment centres (Vancouver, BC and Toronto, ON), offers free Canada-wide shipping, and that "All applicable taxes (GST/HST) are collected at checkout. No additional customs fees will be owed upon delivery" — but the site discloses no Canadian business name, physical address, or tax registration number (confirmed on gyroor.ca/pages/shipping-policy). It remains UNCERTAIN whether any Canadian legal entity exists; on the public record this reads as a China-headquartered direct-to-consumer operation with Canadian warehousing rather than a registered Canadian company.

Models Available in Canada

Gyroor's Canadian storefront leans toward scooters and folding mini-bikes rather than full-size e-bikes. As of June 2026, gyroor.ca lists the C1-series electric scooters and a C5 trike on pre-order, while the brand's e-bikes (the folding C3 and the 26-inch EB262/EB263) reach Canadian buyers mainly through the U.S. site and resellers. The lineup and pricing below were captured on 2026-06-10.

Pricing above sourced from the Canadian brand website (gyroor.ca) and major Canadian retailers as of 2026-06-10. Models, availability, and prices change frequently — confirm on the storefront before purchasing.

The Warranty — What They Promise vs What You Get

Gyroor's published warranty is one of the shorter ones in the category: 6 months on the battery and 1 year on all other parts, offered to the original purchaser only, with the buyer responsible for shipping the product both ways on any claim. There is no "all-inclusive" headline here — the written terms are the terms. Here is what the page says, and what owners report.

What Gyroor States

Per Gyroor's own published warranty page: 6 months on the battery and 1 year on other parts, offered to the original purchaser only and "not transferable to a subsequent purchaser"; covers defects in material or workmanship under normal use; excludes man-made damage and water ingress (and road hazards, accidents, and improper operation/maintenance). Gyroor states it will repair or replace defective items at no charge, but the warranty page states: "The original purchaser will be responsible for all shipping costs to and from the facility." The policy provides for return/replacement of defective products and refusal of freight-damaged deliveries; Gyroor's separate returns terms describe a return window for defective and unused items (gyroor.com / gyroorboard.com warranty pages). The Canadian site (gyroor.ca) states the same 6-month battery / 1-year parts terms with a 30-day exchange window.

Warranty Reality

Documented customer experiences posted on Trustpilot (the gyroorboard.com page, roughly 91 reviews, and the gyroor.ca page) describe a recurring pattern in which reviewers report difficulty obtaining warranty service: reviewers report batteries or units failing within months or arriving defective, customer support that responds initially and then stops, unreturned phone calls or voicemails, and at least one reviewer reporting being blocked on a messenger app after a dispute. One reviewer reported emailing support multiple times after a product failed with no response; another reported waiting weeks for a replacement part shipped from China that did not resolve the issue, after which no further remedy was offered. Reviewers also note the customer-pays-shipping-both-ways warranty policy makes claims costly. Counterbalancing positive accounts appear on the same pages: some reviewers describe units as "solid, well made and fast" and good value, and at least one reported successfully receiving a replacement battery after a defect. A forum thread (Electric Bike Review forums) describes a Gyroor C6 broken-throttle/controller issue. These are individual, unverified customer accounts; no Gyroor response to the specific Trustpilot complaints reviewed was located in the sources examined, and the company has not publicly responded to these specific complaints in the records reviewed.

Review Authenticity

None found / unverified. No FTC action, court finding, or named-publication investigation specifically alleging fake or incentivized reviews by Gyroor was located as of June 2026. The FTC's December 2025 Consumer Reviews Rule warning letters did not publicly name the recipient companies, so Gyroor cannot be connected to them. Gyroor sells substantially through Amazon (a marketplace with well-documented industry-wide incentivized-review problems), but no source reviewed attributes review manipulation to Gyroor specifically. This is an absence of evidence on the public record, not a finding of clean conduct.

Safety Record & Recalls

YES — one documented U.S. recall. CPSC Recall 23-716 (published Dec 15 2022): approximately 3,300 Gyroor C3 e-bikes were recalled because the battery pack can ignite, posing fire and burn hazards. The recall names the distributor as "Shenzhen Chitado Technology Co. Ltd., d/b/a Gyroor" and the manufacturer as "Shenzhen Chirrey Technology Co., Ltd." The units were sold November 2020 through September 2022 for about US$600 via Amazon, Walmart, gyroor.com, and gyroorboard.com. Per the recall, Gyroor received two reports of battery packs igniting and two reports of injuries requiring medical treatment, including burns to a consumer's foot and smoke inhalation. The remedy was a free replacement battery pack (confirmed via the CPSC alert, the NY DHSES recall notice, Bicycle Retailer, and Justia recalls). A U.S. plaintiffs' firm (Johnson // Becker) publicly solicited potential product-liability claims tied to the recall; no court judgment against Gyroor on those claims was located as of June 2026. The Government of Canada recalls database (recalls-rappels.canada.ca) returns no results for "Gyroor" as of June 2026, and no Transport Canada recall was located — the recall is U.S.-only on the public record despite Canadian sales.

Source: U.S. CPSC recall record (Recall 23-716) and Health Canada's recalls-rappels.canada.ca, both searched June 2026. Absence of a listed Canadian recall is not a guarantee of safety — it means no Canadian government action was found at the time of research.

The Design-Patent Litigation (Hoverboards, Not eBikes)

Searches for Gyroor also surface a multi-year U.S. design-patent fight, and it is worth being precise about what it covered. In 2020, Hangzhou CHIC Intelligent Technology Co. and Unicorn Global sued the Gyroor entities in the Northern District of Illinois (Case No. 1:20-cv-04806) over Gyroor-branded hoverboards / self-balancing boards — not e-bikes. The U.S. Court of Appeals for the Federal Circuit vacated the preliminary injunctions against the Gyroor side on October 28, 2022; the district court then granted summary judgment of non-infringement in January 2024, and the Federal Circuit affirmed. In other words, Gyroor prevailed, but the matter has no bearing on the battery or electrical safety of its e-bikes. It is a hoverboard intellectual-property dispute, not a product-safety proceeding (cafc.uscourts.gov; FindLaw).

Before you buy any eBike in Canada, confirm it is road-legal where you ride: see our breakdown of Canadian eBike laws by province, including the federal 500W / 32 km/h power-assisted bicycle limit.

Verified Green Flags & Red Flags

Every flag below is sourced from primary records — corporate filings, CPSC/Health Canada databases, trademark filings, investigative journalism, and verified consumer complaint repositories. No flag is added from opinion alone.

Green Flags (6 found)

• UL2849 (the e-bike electrical-system standard) certification is claimed on current e-bike listings — for example, the EB262/EB263 26-inch e-bike is marketed as UL2849 certified, with the certification in the product title; the brand also claims UL2272 on its hoverboards and scooters (gyroorboard.com). Treat these as manufacturer claims tied to specific models.
• Gyroor honoured the 2022 CPSC C3 e-bike recall with a free replacement-battery program and maintains a public recalls page and a toll-free recall line (cpsc.gov Recall 23-716; gyroor.com/pages/recalls)
• Holds a registered U.S. trademark since January 2017 (USPTO Reg. 5121077, owned by Shenzhen Chitado Technology Co., Ltd.), indicating an established brand rather than a transient listing (Justia/Trademarkia)
• Prevailed in U.S. design-patent litigation over its hoverboards — not its e-bikes: the Federal Circuit vacated preliminary injunctions against the Gyroor entities (Oct 28 2022), the N.D. Illinois court then granted summary judgment of non-infringement (Jan 2024), and the Federal Circuit affirmed that ruling — i.e., the design-patent claims brought by Hangzhou CHIC Intelligent Technology over Gyroor-branded balance boards failed (N.D. Ill. Case 1:20-cv-04806; cafc.uscourts.gov; FindLaw)
• Operates a localised Canadian storefront (gyroor.ca) whose shipping policy states GST/HST is collected at checkout with no additional customs fees on delivery, and advertises two Canadian fulfilment centres (Vancouver and Toronto) and free Canada-wide shipping (gyroor.ca/pages/shipping-policy)
• Some independent owner reviews are positive on build quality and value (Trustpilot; The Gadgeteer C1 review)

Red Flags (7 found)

• CPSC recalled approximately 3,300 Gyroor C3 e-bikes in December 2022 because the battery pack can ignite, after two reported ignition incidents and two reported injuries (foot burns and smoke inhalation) — a documented fire-safety history a Canadian buyer should weigh (cpsc.gov Recall 23-716)
• The recall identifies the seller and maker as two separate China-based companies (Shenzhen Chitado Technology Co. Ltd. d/b/a Gyroor as distributor; Shenzhen Chirrey Technology Co., Ltd. as manufacturer), so the specific entity standing behind a Canadian warranty is not clearly disclosed (Justia recall; Bicycle Retailer)
• No Canadian legal entity, registered importer, business address, or public GST/HST registration number was identified as of June 2026 — on the public record, a Canadian buyer's recourse against the brand runs to a China-headquartered operation (gyroor.ca; no registry record located)
• The warranty runs only 6 months on the battery and 1 year on other parts, and states the original purchaser is responsible for all shipping costs to and from the facility on warranty claims — potentially costly for a heavy e-bike (gyroor.com/pages/warranty)
• Multiple Trustpilot reviewers (gyroorboard.com, roughly 91 reviews; gyroor.ca) report unresponsive support and difficulty obtaining warranty replacements or refunds; these are unverified individual accounts, some positive reviews also exist, and the company has not publicly responded to the specific complaints reviewed (Trustpilot)
• The battery cell brand and the motor/controller brand are not publicly disclosed, components are not described as serviceable through a Canadian parts/service network, and some reviewers report replacement parts shipping from China (gyroorboard.com specs; Trustpilot)
• No Health Canada or Transport Canada recall is on record: the brand's only formal safety action is U.S.-only, so a Canadian owner of an affected model would not be captured by a domestic recall notice (recalls-rappels.canada.ca returns no results for Gyroor)

The Bottom Line

Gyroor earns its place in Canadian search results as a real, traceable brand with a 2017 U.S. trademark and a documented willingness to defend itself in court — but it reaches Canada as a China-headquartered, marketplace-first operation strongest in hoverboards and scooters, not as a registered Canadian e-bike company. Go in with your eyes open about the short 6-month/1-year warranty with buyer-paid two-way shipping, the 2022 U.S. C3 battery-fire recall (no Canadian recall on record), the multi-entity Shenzhen corporate structure, and the absence of a confirmed Canadian legal entity to escalate a dispute against. For the full vetting process, read our legit eBike store checklist and confirm you are legal where you ride.

Related Zeus Guides

This Gyroor profile is part of the Canadian eBike Brands & Shops directory — verified brand profiles and city-by-city shop listings, launching soon.

Sources: Gyroor corporate, warranty, recall, and Canadian shipping pages (gyroor.com/pages/warranty, /pages/recalls, /pages/about; gyroor.ca/pages/shipping-policy, all fetched live); U.S. CPSC Recall 23-716 via the CPSC alert, the New York DHSES recall notice, Bicycle Retailer, and Justia recalls; USPTO trademark Reg. 5121077 (Serial 86919026) via Justia and Trademarkia; Hangzhou CHIC Intelligent Technology Co. v. Gyroor entities, N.D. Ill. Case No. 1:20-cv-04806, and the U.S. Court of Appeals for the Federal Circuit (cafc.uscourts.gov; FindLaw; Sterne Kessler); Health Canada recalls-rappels.canada.ca (no Gyroor result found); consumer-review platforms and owner forums (Trustpilot, Electric Bike Review forums) clearly identified as unverified individual accounts. Manufacturer claims (cell brand, motor/controller brand, founding year) are attributed to Gyroor and labelled as claims or UNCERTAIN, not audited facts.

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